Our Flower Returns & Refunds Policy
Our Promise on Fresh Flowers in Harlington
As a trusted local Harlington florist, Harlington Florist is committed to delivering the freshest flowers to households and businesses throughout the area. We hand-select each bloom, ensuring every arrangement upholds our high standards. Your satisfaction and the quality of our flowers are our highest priorities.
Freshness Window Guarantee
We guarantee that all our arrangements and bouquets are delivered fresh and in pristine condition. Provided proper care and placement, our flowers should last for a minimum of five days from the date of delivery. If you believe your flowers have not met this freshness standard, simply contact us within this five-day freshness window with proof of purchase and photos, and we’ll swiftly address the issue.
Damaged-on-Arrival Flowers
Despite our careful preparation and delivery, accidents can sometimes happen. If your flowers arrive damaged or not as described, please inform us as soon as possible—ideally within 24 hours of receipt. Include clear photographs of the damage and the original packaging, if possible, so we can quickly verify the issue. Once you reach out, we will assess your case and offer a suitable resolution.
Refund and Replacement Options
Should you receive flowers that do not meet our freshness guarantee or are damaged on arrival, Harlington Florist provides two resolution options:
- Replacement: We can arrange for a new bouquet or floral arrangement, delivered as soon as possible at no additional cost to you.
- Refund: If a replacement is not desirable or practical, we can provide a full or partial refund, depending on the circumstances and nature of the issue.
We aim to process all refunds and replacements swiftly so you can enjoy the quality and service you expect from your local Harlington florist.
Making a Complaint
Your feedback is essential to us. If you have concerns or would like to make a complaint about your order or our service, please contact us with the details of your issue, your order information, and any supporting evidence such as photos. We take each complaint seriously and will investigate promptly. Our customer care team will respond with a resolution or update within two business days.
Our Commitment to Local Customers
As your neighbourhood florist, Harlington Florist proudly serves households and businesses nearby. Our reputation is built on reliability, premium fresh flowers, and attentive service. Rest assured, every order is treated with the care and dedication you expect from a trusted local business. If you’re ever unhappy, we promise to set things right.
Contact Us
If you have a return, refund request, or wish to lodge a complaint, please get in touch with our team. We’re here to help and ensure you receive nothing but the finest flowers and customer experience in Harlington.
