Online Flower Delivery Terms & Conditions – Harlington Florist

Terms & Conditions for Online Flower Delivery in Harlington

These Terms and Conditions (“Terms”) govern your use of the Harlington Florist website and e-commerce services, specifically relating to orders placed for flower delivery within Harlington and neighbouring areas. By placing an order with Harlington Florist, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully prior to purchasing.

1. About Us

Harlington Florist is a UK-based floristry business offering an online platform for the purchase and delivery of fresh flowers, bouquets, arrangements, and related floral products within Harlington and surrounding communities. Our goal is to provide timely, high-quality flower delivery services for every occasion.

2. Application of Terms

These Terms and Conditions are applicable to all consumers using our online flower delivery service in Harlington and neighbouring locations. By accessing our website and placing an order, you acknowledge your acceptance of these Terms. Any special conditions stated during the order process or on promotional materials will also apply.

3. Placing an Order

All orders for online flower delivery are subject to availability and acceptance by Harlington Florist. To place an order:

• Browse our selection of flowers and choose your preferred product(s).
• Add the selected items to your basket and proceed to the checkout.
• Enter the required delivery information, including the recipient’s address in Harlington or the qualifying surrounding area, and your own details.
• Confirm your order and make payment as instructed.

You will receive an order confirmation once payment has been processed. This confirmation signifies acceptance of your order subject to product availability and delivery logistics. We reserve the right to refuse, cancel, or limit quantities at our sole discretion, including where products are out of stock or if we cannot deliver to the specified postcode.

4. Flower Substitutions

Due to the seasonal and perishable nature of fresh flowers, some arrangements may require substitutions. Care will be taken to maintain the style, theme, and colour scheme of the order, but specific flowers or containers in our online catalogue may be replaced with comparable alternatives of equal or greater value if necessary. Where major substitutions are required, efforts will be made to contact you for approval.

5. Delivery Policy

We offer delivery services in Harlington and nearby areas as indicated during the checkout process. Standard delivery is typically available Monday to Saturday, excluding public holidays unless otherwise stated.

• Please ensure accurate delivery details are provided at the time of ordering. Harlington Florist cannot accept liability for failed or delayed deliveries due to incorrect or incomplete information.
• If the recipient is unavailable at the time of delivery, flowers may be left in a safe place or with a neighbour, as deemed appropriate by the delivery driver unless otherwise instructed. A calling card will be left to notify the recipient where possible.
• Time-specific deliveries are available only if explicitly offered and confirmed at checkout. Although we strive to deliver within the chosen timeframes, forces beyond our control such as traffic, weather or busy periods may affect delivery times.

6. Pricing and Payment

Prices for all flower arrangements and delivery services are displayed in British Pounds Sterling (GBP) and are inclusive of applicable VAT. Delivery charges will be separately itemised during checkout based on the delivery address provided.

We accept payment through major credit and debit cards, and other secure methods as shown on the website. Orders will not be processed or dispatched until payment is successfully received in full. All card payments are subject to authorisation and validation screening by your card issuer.

7. Order Amendments and Cancellations

We understand that circumstances may change, so Harlington Florist endeavours to accommodate order amendments and cancellations subject to the following conditions:

• To cancel or change your order, you must notify us at least 24 hours prior to the scheduled delivery date.
• If the order is for same-day or next-day delivery, cancellations or amendments may not be possible once the arrangement process has started.
• For orders cancelled in accordance with these conditions, you may receive a full refund; if the previous time frame has passed, or if preparation of your order has begun, we reserve the right to refuse a refund or charge for costs already incurred.
• Personalised or bespoke items (such as custom bouquet arrangements) may not be eligible for cancellation or refund once started. Perishable goods are exempt from the statutory right to cancel once delivery has been made, unless faulty or not as described.

8. Returns, Refunds, and Complaints

Our flowers are processed and arranged to order to ensure maximum freshness. If you are not satisfied with your purchase or it arrives damaged, please contact us within 24 hours of delivery. Photographic evidence may be requested to process your complaint efficiently.

• If flowers are proven to be damaged, wilted, or not as described at the time of delivery, we will offer an appropriate resolution, which may include a replacement arrangement or partial/full refund as applicable.
• Due to the perishable nature of flowers, please follow care instructions provided. Harlington Florist reserves the right to refuse refunds or replacements where poor care has contributed to a shortened lifespan of the product.

9. Liability

Harlington Florist’s liability under these Terms is limited:

• We shall not be liable for any indirect, incidental, or consequential loss or damage arising out of your use of, or inability to use, the website or flower delivery service.
• Our total liability for any direct loss or damage shall not exceed the total price paid for the relevant product(s) and delivery service.
• We cannot accept liability for late, failed, or missed deliveries where the delivery address provided is incomplete or incorrect, or where the recipient is unavailable and no safe place is accessible.
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Intellectual Property

All content on the Harlington Florist website (including but not limited to images, text, logos, and product arrangements) is the property of Harlington Florist or used with permission. No material from our website may be copied, reproduced, or distributed without prior written consent.

11. Privacy and Data Protection

We are committed to protecting your privacy and complying with all applicable laws regarding the collection and use of your personal information. Please refer to our Privacy Policy (available on our website) for details about how we store, process, and protect your data in connection with your order for flower delivery in Harlington and surrounding areas.

12. Events Outside Our Control

We shall not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including (but not limited to) extreme weather, transportation disruptions, supplier issues, or natural disasters. In such cases, we will attempt to notify you as soon as possible and arrange an alternative solution where feasible.

13. Changes to the Terms & Conditions

Harlington Florist reserves the right to modify or update these Terms as necessary to reflect changes in our business practices, legal requirements, or for any other reasonable reason. Any changes will be posted on our website, and continued use of the service constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and Conditions and any contractual or non-contractual obligations arising out of or in connection to them shall be governed by and interpreted according to the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.

15. Miscellaneous

• If any provision in these Terms is found to be invalid or unenforceable, such provision shall be deemed deleted and shall not affect the validity and enforceability of the remaining provisions.
• No delay or failure by Harlington Florist to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
• The contract formed upon acceptance of your order is between you and Harlington Florist and not any third party.

Note: These Terms and Conditions apply to all online customers seeking flower delivery services in Harlington and the surrounding areas serviced by Harlington Florist. Please ensure you review them before completing any purchase. If you have any questions or require clarification of any part of these Terms, please contact us via the information provided on our website.